Pooja Products
| Time of Cancellation |
Refund Policy |
| Within 2 hours of order |
100% refund |
| After dispatch |
No refund, exchange for defective items only |
| Received damaged/defective |
Full refund/replacement within 7 days |
Process: Refunds within 7 working days to original payment method.
Pooja Services
| Cancellation Time |
Refund Policy |
| 48+ hours before |
100% minus ₹100 processing |
| 24-48 hours before |
50% refund |
| Within 24 hours |
No refund |
| Pandit arrived/No-show |
No refund |
Astrology Consultations
| Cancellation Time |
Refund Policy |
| 24+ hours before |
100% refund |
| Within 24 hours |
50% refund |
| Consultation started |
No refund |
Note: All refunds exclude shipping/processing charges where applicable.
Shipping Policy
Pooja Products Shipping
| Order Value |
Shipping Charge |
Delivery Time |
| Above ₹999 |
Free |
3-7 days |
| Below ₹999 |
₹79 flat |
3-7 days |
Coverage: All India (except remote areas)
Shipping Details
- ✅ Multiple carriers (DTDC, Delhivery, India Post)
- ✅ Tracking provided via WhatsApp/email
- ✅ Fragile items specially packed
- ✅ Insured shipments
Non-Shippable Items
- ❌ Fresh flowers, sweets, perishable prasad
- ❌ Liquids above 100ml (customs restrictions)
Pooja Services Delivery
Offline: Pandit visits your location
Lucknow: Free within 10km
Other cities: Travel charges apply
Remote areas: Case-by-case basis
Online: Live video call on WhatsApp/Zoom
Damage Claims
- 📸 Report within 48 hours with photos
- 🔄 Replacement arranged within 3 days
- ⏰ No refund after 7 days from delivery
